FAQ

Answers, straight.

UAE VAT, Corporate Tax, bookkeeping, our packages and the portal. Search, or pick a topic.

Getting started

Is MyGrowthDesk software or an accounting firm?+
Both. MyGrowthDesk is the client platform of The Accountants Factory, a UAE accounting firm. Our accountants do your books and tax filings, and the portal is where you send documents, sign returns and see everything.
Do I need to know accounting to use it?+
No. You send your invoices, receipts and bank statements. We record them, prepare your returns and explain anything that needs your decision.
Can I switch from my current accountant mid-year?+
Yes. We take over from your last filed period. If earlier months need catching up, we quote backlog accounting before we start.
Do you work with free zone companies?+
Yes. We work with mainland and free zone companies across the UAE.

Packages and billing

How much does it cost?+
Everything handled starts at AED 4,000 a year + VAT for 0 to 25 transactions a month. Just my taxes starts at AED 800 a year + VAT, Send us documents at AED 800 a month + VAT, and one-time services from AED 200 + VAT.
Do your prices include VAT?+
No. Prices exclude VAT. 5% VAT is added at checkout and shown before you pay.
What counts as a transaction?+
Every sale, invoice, purchase and expense in a month. Bank statements do not count.
What if I go over my range?+
Nothing stops and nothing is charged automatically. Up to 20% over your range is fine for up to 3 months in a row; after that we suggest the next size.
Can I get a refund?+
If MGD cannot verify your company, you get a full refund, including VAT. Refund initiated within 7 working days; your bank may take 5 to 10 more business days to show it. Recurring plans: cancel anytime with 30 days' notice, unused time refunded pro-rata.

VAT

Do I need to register for VAT?+
You must register when your taxable supplies and imports pass AED 375,000 in the last 12 months, or are expected to in the next 30 days. You can choose to register from AED 187,500.
When is my VAT return due?+
28 days after the end of each tax period, which for most businesses is a quarter.
How long does VAT registration take?+
We submit within 2 working days of getting your documents. The FTA usually takes up to 20 more working days to issue your TRN.
Do you offer e-invoicing?+
Not yet. The UAE e-invoicing mandate starts on 1 January 2027 for businesses with revenue of AED 50 million or more, and on 1 July 2027 for everyone else. We'll publish our approach well before then.

Corporate Tax

Is Corporate Tax 9% on all my profit?+
No. The first AED 375,000 of taxable income is taxed at 0%. Only the amount above it is taxed at 9%.
Do I need to register if I make no profit?+
Yes. Registration and a yearly return are required even when no tax is due.
What is Small Business Relief?+
A relief that treats eligible businesses with revenue of AED 3 million or less as having no taxable income, for tax periods ending by 31 December 2029.
When is my Corporate Tax return due?+
Nine months after the end of your financial year. If your year ends on 31 December 2025, your return is due by 30 September 2026.

Bookkeeping

How often do you update my books?+
Weekly on Everything handled, with a report pack every month.
Can I just send my documents?+
Yes. On Send us documents you forward invoices and receipts by email or WhatsApp, and we do the entries.
Can you catch up on months nobody recorded?+
Yes. Backlog accounting is quoted separately, based on how many months and transactions are involved.

The portal

Can more than one company use one login?+
Yes. One login can manage several companies, and you switch between them from the top bar.
Is my data secure?+
Yes. Sign-in supports 2-step verification and passkeys, logins you store with us are encrypted with AES-256, and every important change is logged.
Can I take my data with me?+
Yes. You can export your transactions and documents at any time as an encrypted ZIP file.
Is Growie an AI chatbot?+
No. Growie is your guide in the portal. He shows what needs you and answers questions from our help library, and our team handles anything he can't.
Can I sign documents on my phone?+
Yes. The portal works in your phone's browser, including signing.

Still have a question?

Ask a real accountant. Book a free 20 minute call and we'll answer it with your numbers in front of us.

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